Terms of service

HAIRVANA – Terms of Service

Last updated: May 2026

OVERVIEW

Welcome to HAIRVANA. Throughout the site, the terms “we”, “us” and “our” refer to HAIRVANA. HAIRVANA operates this website and store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide our Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting, accessing, browsing, or purchasing from HAIRVANA, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that:

• You are at least the age of majority in your jurisdiction.
• Any information you provide is accurate, current, and complete.
• You are legally capable of entering into binding agreements.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

SECTION 2 – PRODUCTS & WELLNESS DISCLAIMER

HAIRVANA products are intended for general wellness, cosmetic, and lifestyle purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or form of hair loss. Any information provided through our website, advertisements, emails, social media content, or packaging is for general informational purposes only and should not be interpreted as medical advice.

You should consult a qualified healthcare professional before using our products if you:

• have an existing medical condition,
• are pregnant,
• are taking medication,
• have scalp sensitivities, or
• are undergoing medical treatment.

Individual results may vary significantly depending on factors including genetics, consistency of use, age, health, lifestyle, stress, hormones, and underlying conditions.

We do not guarantee specific results, hair regrowth outcomes, or timeframes.

Results Disclaimer

Individual experiences and results with HAIRVANA products may vary significantly from person to person.

Factors including genetics, consistency of use, age, lifestyle, stress, hormonal conditions, nutrition, scalp condition, underlying medical conditions, and overall health may affect outcomes.

Any testimonials, reviews, before-and-after imagery, customer stories, or promotional content shown by HAIRVANA are provided for illustrative and informational purposes only and should not be interpreted as typical, guaranteed, or scientifically certain results.

HAIRVANA does not guarantee hair regrowth, prevention of hair loss, or specific cosmetic outcomes.

SECTION 3 – PRODUCT REPRESENTATION & AI-GENERATED CONTENT

We make reasonable efforts to ensure product descriptions, visuals, and content are accurate.

However:

• colours and appearance may vary depending on screen settings and lighting,
• packaging and product details may change without notice,
• certain images, videos, mockups, lifestyle visuals, or marketing materials may include AI-generated, digitally enhanced, simulated, or illustrative content.

Some visual representations used on the website or in advertisements may not reflect the exact real-life appearance, results, or experience of the product.

Customer testimonials, before-and-after photos, and promotional materials represent individual experiences only and are not guarantees of typical or future results.

AI-Generated & Digitally Enhanced Content Disclaimer

Some images, videos, lifestyle visuals, product renders, demonstrations, simulations, and marketing materials displayed on HAIRVANA websites, advertisements, social media platforms, or promotional content may be created, enhanced, stylised, digitally altered, or assisted using artificial intelligence (AI), computer-generated imagery (CGI), editing software, or other creative production technologies.

These materials are intended for illustrative, branding, educational, or promotional purposes only and may not represent the exact real-life appearance, packaging, lighting, colour, texture, proportions, or results of the product.

While HAIRVANA makes reasonable efforts to ensure visual content generally reflects the nature and intended use of the product, minor differences may occur between displayed imagery and the physical product received.

Lifestyle imagery, demonstrations, and visual representations should not be interpreted as guarantees of performance, medical outcomes, or individual user results.

Product Appearance Disclaimer

Due to lighting conditions, screen settings, manufacturing updates, digital rendering techniques, and AI-assisted creative production processes, actual product appearance, packaging, colours, textures, materials, and minor design details may vary slightly from images displayed online.

Such variations do not constitute defects, misrepresentation, or grounds for claims solely based on visual differences.

SECTION 4 – ORDERS

Placing an order constitutes an offer to purchase.

We reserve the right to:

• accept or decline orders,
• limit quantities,
• cancel suspicious transactions,
• refuse orders suspected of fraud, resale abuse, or unauthorized activity.

Orders are only accepted once payment has been processed and confirmation has been issued.

We may be unable to accommodate cancellation requests once an order has been processed.

SECTION 5 – PRICING & PAYMENTS

Prices are subject to change without notice.

Unless otherwise stated:

• prices exclude taxes, customs duties, import fees, and shipping charges,
• customers are responsible for any applicable duties or import costs.

You agree to provide accurate billing and payment information.

Fraudulent chargebacks, payment disputes made in bad faith, or unauthorized claims may result in:

• order cancellation,
• account restrictions,
• refusal of future purchases,
• submission of evidence to payment providers.

SECTION 6 – SHIPPING & DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

HAIRVANA is not liable for delays caused by:

• shipping carriers,
• customs clearance,
• weather events,
• supply chain disruptions,
• incorrect customer information,
• or circumstances beyond our control.

Customers are responsible for ensuring shipping details are accurate at checkout.

We are not responsible for:

• orders delivered to incorrectly provided addresses,
• failed delivery attempts,
• customs delays,
• stolen packages marked as delivered by the carrier.

Risk of loss and title transfer to the customer upon transfer to the shipping carrier.

SECTION 7 – REFUNDS & RETURNS

All refunds, returns, and exchanges are governed by our Refund Policy.

We reserve the right to deny refunds where:

• products have been excessively used,
• products are damaged through misuse,
• fraudulent refund activity is suspected,
• return conditions are not met.

Results-based dissatisfaction alone does not automatically qualify for refunds, as outcomes vary between individuals.

SECTION 8 – INTELLECTUAL PROPERTY

All website content including:

• trademarks,
• logos,
• product names,
• branding,
• text,
• graphics,
• videos,
• designs,
• AI-generated creative assets,
• marketing materials,
• and product imagery

are the property of HAIRVANA or its licensors and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or exploited without prior written permission.

“HAIRVANA” and associated branding elements may not be used without authorization.

SECTION 9 – USER CONTENT & TESTIMONIALS

By submitting:

• reviews,
• testimonials,
• comments,
• tagged social media content,
• photos,
• videos,
• messages,
• or other content,

you grant HAIRVANA a worldwide, royalty-free, perpetual, sublicensable licence to use, reproduce, edit, publish, distribute, and display such content for marketing, advertising, promotional, and commercial purposes.

You confirm that:

• you own or have permission to share the content,
• the content does not infringe third-party rights,
• the content is truthful to the best of your knowledge.

We may remove content at our discretion.

Testimonials & Customer Experience Disclaimer

Customer reviews, testimonials, visual recreations, and user experiences shared by HAIRVANA are based on individual opinions and experiences.

Some testimonials, visual presentations, or promotional materials may be edited for clarity, formatting, grammar, translation, length, audio quality, visual consistency, or presentation purposes while preserving the general intent of the original feedback.

Certain promotional content may include recreated, simulated, dramatised, illustrative, or AI-assisted scenarios intended to communicate general customer experiences, emotional journeys, or product concepts.

Testimonials and customer experiences should not be considered guarantees of future performance or results.

SECTION 10 – THIRD-PARTY SERVICES

Our Services may contain links or integrations with third-party platforms, including payment processors, analytics providers, advertising platforms, or social media services.

We are not responsible for third-party content, policies, services, or practices.

Use of third-party services is at your own risk.

SECTION 11 – PROHIBITED USES

You agree not to:

• engage in unlawful activity,
• submit false information,
• interfere with website security,
• scrape or copy website content,
• misuse discounts or promotions,
• upload malicious code,
• impersonate others,
• use automated bots or AI agents to access the Services without authorization.

We reserve the right to restrict or terminate access for violations of these Terms.

SECTION 12 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, all Services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not warrant that:

• the Services will be uninterrupted,
• errors will be corrected,
• results from product usage will meet expectations,
• the website will always be secure or available.

Any reliance on information or content provided by HAIRVANA is at your own risk.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, HAIRVANA and its affiliates, officers, employees, contractors, licensors, and partners shall not be liable for any:

• indirect,
• incidental,
• special,
• punitive,
• or consequential damages,

including loss of profits, loss of data, loss of goodwill, personal dissatisfaction, or business interruption arising from:

• use of the Services,
• use or misuse of products,
• delayed shipments,
• product expectations,
• or reliance on marketing content.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

SECTION 14 – AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

Where permitted by law, our liability is limited to:

• replacement of products,
• repair of products,
• or refund of the purchase price at our discretion.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless HAIRVANA and its affiliates from any claims, damages, liabilities, losses, or expenses arising from:

• your breach of these Terms,
• misuse of the Services,
• violation of laws,
• infringement of third-party rights.

SECTION 16 – TERMINATION

We reserve the right to suspend or terminate access to the Services at any time without notice if we believe these Terms have been violated.

Provisions relating to intellectual property, liability limitations, indemnification, governing law, and dispute resolution survive termination.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

SECTION 18 – CHANGES TO TERMS

We may update or modify these Terms at any time.

Changes become effective upon publication on the website.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 19 – CONTACT INFORMATION

Questions regarding these Terms should be directed to:

HAIRVANA
Email: support@gohairvana.com

Website: HAIRVANA